In the last of our series of “One Year of Zzoomm Full Fibre Broadband”, we spoke to another of our early customers to hear just what he thought about our service and how we are performing one year on.
So, let’s welcome Jeff Smith.
An avid bridge player and active member of Phyllis Court’s ‘The Real Ale Appreciation Society’, retired builder Jeff and his wife have lived in Henley for nearly 30 years.
You’ll often find Jeff on his iPad, whether this is playing online poker or with his wife playing three-hour marathon bridge sessions on house party.
Jeff had several reasons for making the switch to Zzoomm, from the cost of his broadband package to techincal issues with the copper connection itself. So to kick off, we asked Jeff what he felt about his previous supplier and what made him decide to switch to Zzoomm Full Fibre Broadband.
Paying too much for broadband
Before switching to us, Jeff had one of the all-singing, all-dancing packages with Sky Q, with hundreds of TV channels and everything in-between. What he didn’t like, however, was that it set him back a pocket-bursting £70 a month which wasn’t even Full Fibre. You can learn more about the Full Fibre difference here.
“I paid £70 a month for all the bits and pieces. We used Netflix and Amazon Prime anyway, so with the addition of a free Freesat Box which gives us just as many channels, we can now do it all for half the price.”
But for Jeff, price wasn’t the only reason for switching; he had a unique issue lurking beneath his driveway.
When the couple first moved to their current property three years ago, Jeff and his wife chose to get his driveway refurbished; unfortunately, in the process, the people doing his drive broke the copper telephone wire to the house – not a good start for Jeff in his new home.
“When your engineer came over originally, he said the joints used to repair the copper wire don’t last very long anyway. So I thought that yes, now would be a good idea to go for Full Fibre in the end, which is one of the reasons why we switched to Zzooomm.”
The installation process
We connected Jeff to the Zzoomm network nearly a year ago now, so we asked him what the installation process was like, if it went smoothly and how he felt our engineers performed.
“The installation process was quick. We did have a couple of issues at the start with my iPad, whereby I would be doing something online, and suddenly, everything would go blank. After getting in touch, I have to say you responded really well to the issues I had.
I had the engineers phone number and was able to call him any time – in fact, he was able to guide me from memory through the process of changing the frequencies on my iPad, which got me back up and running in no time.”
Delivering more and surpassing expectations
Just like we ask every customer, we asked Jeff if we were meeting his initial expectations as a broadband supplier and this was his response:
“Fantastic. It meets all my expectations. The speeds are outstanding. My wife could be watching television upstairs with the Fire Stick, and I wouldn’t even notice it down here on my iPad. Likewise, when our grandchildren visit with all their gaming and tablets – the connection copes with it all.
Likewise, my speed checks show that my download speeds never drop below about 110Mpbs – 115Mpbs, with an incredible 40Mpbs upload speed – and I’m only paying for the 100Mbps / 10Mbps package.
In terms of coverage, I’ve even got a 75% signal in my Wi-Fi bird box camera at the bottom of the garden!”
Second to none after-sales service
Finally, we ask the all-important question, what would he say to someone on the fence about moving to us vs some of the other brands out there – would he recommend us?
“Go for it. Go for Zzoomm. It’s miles better because it’s so much faster. You can’t beat the speed. It’s just amazing what you can do. I would say with no hesitation that it’s the best.
For me, one of the best things about you is that your after-sales service is second to none. If there’s an issue or problem, you’re there, and you sort it out as soon as possible. You can’t get better than that, can you.”
Great to end on a positive note there from Jeff, and good luck with your next bridge game!
Better value for money
If you feel like you’re paying too much for your broadband and know you could be getting better value for your money, all from Henley’s best customer service team, then take a look at some of our Full fibre packages from just £29 for 100Mbps.