Updates on Covid-19

January 2021 – While the current lockdown rulings have restricted many areas of life in Henley, and several other broadband firms have ceased installation and support activities for customers, we have assessed our health and safety procedures once again and will be continuing all our installation work for orders and customers during this lockdown period. To keep all our employees and customers safety our top priority, we have outlined the following guidelines for installation and building works to comply with the current regulations.

The UK government states that telecommunications networks, including Zzoomm, are critical national infrastructure and has instructed that work continues on both construction and installation in the UK during this time of lockdown. Our teams continue to be updated daily on the latest medical advice and are trained to follow the latest hygiene standards required to maintain a safe environment during this lockdown time.

We have compiled a list of FAQ’s regarding our interaction with you. Please read and download these here: Build-Installation FAQ’s.

Our Build Teams

As key workers supporting critical telecommunications network, our build teams are continuing to, in conjunction with local councils, build Full Fibre broadband networks. You will be able to view these build plans on our town pages soon.

Temperature Checks

All staff have their temperatures checked prior to going to their work environments. Anyone who does not have a temperature check will not be allowed to work that day. Anyone who registers a temperature above 37.8C (100.4F) will be sent home to self isolate and are provided with the correct contact details to seek medical advice. They will not be allowed to return to work until after the guideline self-isolation period of 10 days.

Our teams have the latest safety equipment and training and are overseen by team leaders with extensive health and safety backgrounds. These leaders are kept up to date with multiple daily briefings as the situation changes at speed. They are all equipped with the correct PPE (personal protection equipment including hygiene facilities, hand sanitiser) and all equipment is wiped down with disinfectants at the end of use or when shared between teams.

Your Installation

We know how important the communications infrastructure is to keep you in contact with family, friends and colleagues and so customer installations are continuing for customers who have ordered Zzoomm Full Fibre Broadband.

For customers with a planned installation in the next few weeks, you can change the date if you feel you do not wish individuals in your home.

Before installation, our team will ask you a couple of questions:

  1. Has anyone in your home been diagnosed with COVID-19?
  2. Has anyone in your home been asked to self-isolate?
  3. Is anyone in your home suffering from flu-like symptoms?

If the answer’s YES, we’ll make sure we assess the risk fully and agree on a suitable way forward with you which may include rearranging the installation.

If the answer is NO, we can go ahead with the planned installation. We want our teams and you to stay healthy, so as standard our installation teams are all equipped with the correct PPE (personal protection equipment including masks, gloves, hand sanitiser) when attending your home appointment. It’s nothing to worry about, just a sensible precaution for both you and us.

All installation and installed equipment is wiped down with disinfectants at the end of use, installation or when shared between teams.

Your Zzoomm

Our network will be available, no matter what. It’s super reliable, from the way it’s designed with double backhaul connectivity to the Internet behind the scenes, to the way our teams build the network and lay the fibreoptic cables with excess capacity available easily. The capacity is there and no matter what you do, with our fabulous Full Fibre, there’s no limits or caps and nothing stopping you from Zzoomming.

Because we’re a new company, the technology we use to run Zzoomm means we can all work from anywhere. Our network is monitored remotely, so we know if there’s a problem before you do. Our fabulous Customer care team will continue 24 hours a day, 7 days a week, by chat, email or phone – we’re looking forward to hearing from you.


Talk to us

As always, our customer service team are on standby to help customers.

Please call 033 33 11 99 33 at any time.

We’re here to support you in these difficult times as we are all in this together.

We’ll continue Zzoomming together to provide the best service, best support and the best and fastest Full Fibre Broadband in the UK.