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How do I cancel my order?

We’d hate to see you go before we’ve had the chance to impress you with what we can do! If you’re thinking about cancelling, let’s have a chat first. Call us on 0333 311 9933, and we’ll explore your options together—there might be something we can do to keep you on board!

My Wi-Fi has stopped working / lost connection

Troubleshooting Guide No broadband? Lets take you through some quick and easy troubleshooting. Important: Never turn off your Fibre Connection Box unless specifically asked to do so. Your Fibre Connection Box

My Wi-Fi speed is slow

Troubleshooting Guide Is your Wi-Fi slower than expected? Check out our quick and easy guide to troubleshooting your Wi-Fi speeds! Important: Never turn off your Fibre Connection Box unless specifically asked

How do I set up a Direct Debit?

You should have received an email from us (it may have landed in your spam folder so make sure to mark Zzoomm as ‘not spam’! From there: Then, your first

Legal stuff

^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.

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Help Centre

How do I cancel my order?

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My Wi-Fi has stopped working / lost connection

My Wi-Fi speed is slow

How do I set up a Direct Debit?

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