ROUTER UPDATE 23/10/25: We have sent an update to the routers of customers who have been experiencing connectivity or Wi-Fi issues over the last few days. To pick up this update and resolve the issue, please perform a Factory Reset of your router. Use a pin to press and hold the reset button on your router for 15 seconds (this is different to turning the power off and on again). This should get you back on online.
Speak with one of our Zzoomm experts:
0333 311 9933 or fill in the contact form.
Customer Care opening hours
Monday to Friday: 8am – 8pm
Saturday and Bank Holidays: 9am – 5pm
Sunday: Closed
Speak with one of our Zzoomm experts:
Home broadband: 0333 311 9911
Business broadband: 0333 311 9917
Lines are open
Monday to Friday: 8am – 8pm
Saturday and Bank Holidays: 9am – 5pm
Sunday: Closed
C/O Dmh Stallard Llp
Fetter Yard, Barnards Inn,
86 Fetter Lane,
London, United Kingdom,
EC4A 1EN
For media enquiries please contact the Zzoomm marketing team: 0333 311 9900
Please also visit: www.zzoommgroup.com
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.
