Our terms and conditions

We’ve made it as easy as possible for you to find the terms and conditions for your service with us.

These terms tell you who we are, how we will provide our broadband service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

The terms and conditions on which we supply our broadband service to you will differ according to the package you have taken.



Consumer broadband plans


  1. 12 month contract Terms and Conditions from 16 February 2023
  2. 24 month contract Terms and Conditions from 4 April 2022 to 15 February 2023
  3. 12 month contract Terms and Conditions to 15 February 2023
  4. Pricing & Offers



Business broadband plans

  1. Business broadband Terms & Conditions



General Use

Use of our broadband service is subject to our Acceptable Use policy described in section 4.1 and our Privacy Policy, found below:




Your satisfaction

We strive to deliver a high quality service to all Zzoomm customers. If you feel less than satisfied with your Zzoomm service you can make a complaint, here.