We’ve made it as easy as possible for you to find the terms and conditions for your service with us.
These terms tell you who we are, how we will provide our broadband service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
The terms and conditions on which we supply our broadband service to you will differ according to the package you have taken.
Occasionally Zzoomm will run special offers, promotion and other discounts to reward existing customer or acquire new customers. Should these offers be available, customers will be able to find the appropriate terms and conditions in our pricing & offers terms. Typically special offers, promotions and other similar discounts are unavailable in conjunction with other offers. We reserve the right to change or withdraw Zzoomm offers at any point.
Website users who check their postcode and complete or part-complete the online buying journey should familiarise themselves with the Zzoomm privacy policy.
Use of our broadband service is subject to our Acceptable Use policy described in section 4.1 and our Privacy Policy, found below:
Acceptable use
Privacy Policy
Cookies
We strive to deliver a high quality service to all Zzoomm customers. If you feel less than satisfied with your Zzoomm service you can make a complaint, here.
We’ve made it as easy as possible for you to find the terms and conditions for your service with us.
These terms tell you who we are, how we will provide our broadband service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
The terms and conditions on which we supply our broadband service to you will differ according to the package you have taken.
Occasionally Zzoomm will run special offers, promotion and other discounts to reward existing customer of acquire new customers. Should these offers be available, customers will be able to find the appropriate terms and conditions in our pricing & offers terms and conditions. Typically special offers, promotions and other similar discounts are unavailable in conjunction with other offers. We reserve the right to change or withdraw Zzoomm offers at any point.
Website users who check their postcode and complete or part-complete the online buying journey should familiarise themselves with the Zzoomm privacy policy.
Use of our broadband service is subject to our Acceptable Use policy described in section 4.1 and our Privacy Policy, found below:
We strive to deliver a high quality service to all Zzoomm customers. If you feel less than satisfied with your Zzoomm service you can make a complaint, here.
Enjoy Red Hot Summer Broadband Mailer July 2024 – Mistake in copy
Our mailer which you may have received in July 2024 contained a mistake which suggested incorrect savings on our 500 Full Fibre broadband product. The typo which stated ‘save £200’ was meant to say ‘Save £120’ which was the current offer running at the time of sending.
We apologise and have made clear the correct level of savings on our website homepage and throughout the order journey.
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.
