Help Centre

How do I let Zzoomm know that I have special requirements?

We’re committed to treating all our customers fairly and with respect. Please inform our team by calling 0333 311 9933 or emailing if you consider yourself vulnerable and we will adapt our processes however possible.  

That’s why our training covers customer service and providing support, including recognising those who identify as vulnerable.

Sometimes it isn’t always easy for us to realise if you’re experiencing difficulties, so please let the team know by calling 0333 311 9933 or emailing, if you experience any of the below and we shall do our best to meet your specific needs:

  • Hearing impairments
  • Visual impairments 
  • Physical disability 
  • Cognitive disability 
  • Age related difficulties 
  • Finance related. 
  • Literacy difficulties 
  • Power of attorney in place 
  • Severe and long-term illness 
  • Mental health condition 
  • Addiction 
  • Low mental/cognitive ability  
  • Bereavement 
  • Income shock 
  • Relationship breakdown 
  • Domestic abuse 
  • Learning difficulties 
  • Capability 
  • Other 

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