BACs payment

We’re transitioning away from BACS payments to a faster payment option that allows for instant account updates.

Continued BACS payments can take up to 5 days to process and may result in an administrative charge.

To ensure smooth, uninterrupted service, we remind you that your account must always have a direct debit for automatic payment collection, as per our T&Cs. Setting up or re-entering your Direct Debit is easy and can be done via our online customers portal which you can access here or by clicking the person icon on the menu.

Never logged into the customer portal before? Just enter the email address you used to order and click ‘forgot password’ to set up an account.

Need a hand? Our friendly Customer Care team is here to help, whether over the phone or by email, to guide you through setting up your new Direct Debit.

Related articles

My Wi-Fi speed is slow 

Troubleshooting Guide  Is your Wi-Fi slower than expected? Check out our quick and easy guide to troubleshooting your Wi-Fi speeds!   Important: Never turn off your Fibre Connection Box unless specifically asked

Read More »

Chat to one of our experts