We’re transitioning away from BACS payments to a faster payment option that allows for instant account updates.
Continued BACS payments can take up to 5 days to process and may result in an administrative charge.
To ensure smooth, uninterrupted service, we remind you that your account must always have a direct debit for automatic payment collection, as per our T&Cs. Setting up or re-entering your Direct Debit is easy and can be done via our online customers portal which you can access here or by clicking the person icon on the menu.
Never logged into the customer portal before? Just enter the email address you used to order and click ‘forgot password’ to set up an account.
Our friendly Customer Care team is happy to help you over the phone or via email, to guide you through setting up your new Direct Debit mandate.
