Help Centre

What can an alternate contact do?

Your alternate contact can:

  • Discuss technical issues
  • Arrange engineer visits for faults
  • Ask general questions about your service

But they can’t:

  • Make changes to your contract
  • Cancel your service
  • Update payment details
  • Add or remove chargeable services

Need to update your alternate contact? Give us a call on 0333 311 9933, and we’ll sort it for you.

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