Help Centre

What can an alternate contact do?

Your alternate can:

Discuss tech issues
Arrange visits to fix faults
Discuss any general queries

As of now, they won’t be able to:

Make any contractual changes
- Request cancellations
- Change payment information
- Add/remove chargeable services

How do I let Zzoomm know that I have special requirements?

We’re committed to treating all our customers fairly and with respect. Please inform our team by calling 0333 311 9933 or emailing help@zzoomm.com if you consider yourself vulnerable and we

What needs power?

You’ll need two free plug sockets, one for Zzoomm Hub and another for the Fibre Connection Box. Typically these are located next to each other as a double socket or

Vulnerability Policy

Here at Zzoomm Full Fibre broadband we regard the circumstances of our customers and the responsibilities we hold as a service provider at the core of everything we do. This

Legal stuff

^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.

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Help Centre

What can an alternate contact do?

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How do I let Zzoomm know that I have special requirements?

What needs power?

Vulnerability Policy

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Legal stuff

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