Your alternate contact can:
✅ Discuss technical issues
✅ Arrange engineer visits for faults
✅ Ask general questions about your service
But they can’t:
❌ Make changes to your contract
❌ Cancel your service
❌ Update payment details
❌ Add or remove chargeable services
Need to update your alternate contact? Give us a call on 0333 311 9933, and we’ll sort it for you.
Troubleshooting Guide No broadband? Lets take you through some quick and easy troubleshooting. Important: Never turn off your Fibre Connection Box unless specifically asked to do so. Your Fibre Connection Box
Troubleshooting Guide Is your Wi-Fi slower than expected? Check out our quick and easy guide to troubleshooting your Wi-Fi speeds! Important: Never turn off your Fibre Connection Box unless specifically asked
You should have received an email from us (it may have landed in your spam folder so make sure to mark Zzoomm as ‘not spam’! From there: Then, your first
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.
