You can only have a survey if you place an order, and it requires a survey. Don’t worry, if the survey results aren’t what you were expecting, you can cancel your order free of charge.
Wayleaves are typically required for us but not our customers. If you can place an order, it’s unlikely that we require a wayleave but not impossible, so call our team
We hate it just as much as you when our services go wrong! But before you call us, check out our Start Guide and our answers to your questions here
When we talk about broadband speeds, there are a few different types: Access line speed is the speed between your local telephone exchange or our Full Fibre street cabinets and
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.