Unlike some providers, we don’t charge for standard installation!
However, if we think the installation will take longer than 4 hours, or is particularly complex, we’ll arrange a survey to discuss the best way forward.
That survey will be free, and you will not pay anything to connect your service until we have agreed on how long it will take, and any additional costs required.
Yes, you can. Just be aware that we may not be able to fix any technical issues and it may be more complicated than using ours. We also cannot guarantee
We’re committed to treating all our customers fairly and with respect. Our training covers customer service and providing support, including recognising those who identify as vulnerable. We know that there’s
Understanding your broadband performance can be tricky, especially if you’re running into issues. But a simple speed test will make it easier and help get to the bottom of any
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.