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What happens during my installation?

Preparing for installation

In order to get your very own Zzoomm Full Fibre broadband service, there are a few things to consider before the engineers arrive to install your new connection. Here at Zzoomm we’re all about speed, and so we thought it would be useful to provide you with a quick and handy step-by-step preparation guide before the big day!

How do we install Zzoomm in your property?

There are two ways that we may install Zzoomm to your property.

  • Underground, via infrastructure beneath the pavement outside your property
  • Overhead, using telephone poles that exist on your street

Unfortunately, you cannot choose which method as this is a function of our network design and construction process.

Step 1:

  • Place an order either online or through one of our sales agents.
  • As part of doing that, book a survey or an installation slot for an engineer to come to your property. To remind you, you’ll receive a text message from us the day before the visit. Please be aware we cannot visit if there is no one home.

Step 2:

  • Pick where you want your Zzoomm hub to go. we will advise you on the best location.
  • We recommend making the most of your service by connecting data-hungry devices directly to your Zzoomm hub using an ethernet cable.
  • We do not guarantee whole-home coverage (this is impossible for anyone to guarantee).

Step 3:

  • If our network is delivered to you directly a point in the ground outside of your property, we may need to dig a trench to reach the property.
  • You can check this by looking for a small black box in the pavement with ‘Zzoomm’ on it.
  • If we are delivering our service to you using BT Openreach poles or ducts, we will not need to dig any trenches, but we will need to make sure everything is ready and so we will have to survey first.

Step 4:

  • Regardless of getting the connection to the property, a little grey ‘wall box’ will go on the outside wall of your property and a black ‘fibre connection box’ will go on the inside of your property.
  • Drilling is needed to do this; you may want these boxes to be discreet so think where you’d like them to go.
  • We appreciate that sometimes this can be a little disruptive, so we’ll do our best to tidy up after ourselves, and to reinstate everything to as close to how it was as we can.

Step 5:

  • We like to be completely transparent with our customers so at the end of the installation process the engineer will run speed tests to make sure you get the service you are paying for.

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