Connecting your home to the Zzoomm network is easy, our engineers will visit your property to do the work. This typically takes less than two hours and with our free expert set up and the installation of a new Zzoomm Hub it’s all worth a whopping £650 – that we give to you FREE!
There are three ways that we install Zzoomm to properties
There are three different ways that we could install Zzoomm to your home. We call them: Installing via a small channel, installing via existing underground infrastructure and installing via overhead pole.
The method that we use to install is determined by how we have had to design the network to bring Full Fibre broadband to your property. Unfortunately, you cannot choose another installation method.
Installing Zzoomm via a small channel
If our network is delivered to you direct, via a point in the ground outside of your property, we may need to dig a trench to reach your home. But don’t worry our expert installers will return everything to how it was before, so you will hardly know we’ve been.
If you’re having a Traditional Network Connection Installation then our broadband is delivered to you directly via a point in the ground outside of your property. We may need to dig a small channel to reach the property or discuss a suitable alternative if you have a paved or concrete driveway.
Installing Zzoomm via existing underground infrastructure
If we are delivering our service to you using underground ducting, (eg: it is already in place) we will not need to dig any new channels, but simply run our fibre through the existing ducting. To make sure everything is ready and suitable we will have to survey your home first.
If we’re installing Zzoomm via existing infrastructure, we’ll use a box already attached to your property. This is a fairly straightforward installation but does require a survey first, just to make sure that the existing box and infrastructure at your property that we’ll be utilising is in tip top condition for us to use. Whilst 99% of these installations go smoothly, we recommend that you do not cancel your existing broadband connection before the installation is complete, just in case something isn’t right, and it requires rectification before we can connect you to Full Fibre.
Installing Zzoomm via an overhead pole
If we are delivering our service to you using telegraph poles, we will not need to dig any trenches, but we will run a cable from the nearest telephone pole to your property and then run it down to where we will feed it into your home. To make sure everything is ready and suitable we will have to survey your home first. As with digging the trench, anything that needs to be run to your home will be done in the shortest, neatest method possible to minimise any impact on you.
If you’re having a PIA Overhead Installation then our broadband is delivered to you directly via telephone pole outside of your property or along the street. This is a fairly straightforward installation but does require a survey first, just to make sure that the existing infrastructure at your property that we’ll be utilising is in tip top condition. Whilst 99% of PIA Underground installations go smoothly, we recommend that you keep an overlap with your existing broadband connection just in case something goes amiss that requires rectification before we can connect your home.
A couple of things to note about your installation:
- We do require someone to be in and available when we come to do the initial survey (if required) as we will need to access the inside of your home as well as the outside.
- On the day of installation, we will need an adult who is over 18 to be present, this is because they will need to sign off the work to confirm that they understand and are happy with everything.
- Whichever installation method we use, we will need to drill a very small hole through your wall to bring the connection inside. This will be done in a discreet area with minimal visual impact alongside consultation with you.
- Our experts will discuss with you what your needs are and will work out the best possible route for connection and location of your Zzoomm Hub. If you’ve added additional Wi-Fi points to your order, our team will configure and set them up as part of your free installation, to optimise Wi-Fi coverage in your home.
