Your Fibre connection box brings your Zzoomm Full Fibre broadband into your home for everyone to enjoy, check out our Start Guide to find out more about the specific Fibre Connection Box in your home.
Do not reboot your Fibre Connection box
Your Fibre Connection Box should stay plugged in (and on) to ensure it can stay connected to our network. If you’ve had an outage, or it’s not behaving as you’d expected, give us a call on 0333 311 9933.
We can’t transfer account ownership, so you’d have to cancel your existing service and have a new service ordered by the person taking ownership, and early termination fees may apply.
We want to keep our services as free-from-oversight as possible, so we have no parental controls. There are plenty of settings on your devices that you could use, so check
If you’re a tenant, then yes, you will. You will also need permission if we need to cross someone else’s property to access yours, for example, if you have a
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.