Use a mobile phone to visit https://zzoomm.statuspage.io/ and have a look.
We will also send an email and SMS to the account holder’s registered email address and phone number to notify them of the network outage. The email will be sent from incidents@service-updates.zzoomm.com, a no-reply address.
If you’re still having trouble, give our support team a call on 0333 311 9933.
Troubleshooting Guide No broadband? Lets take you through some quick and easy troubleshooting. Important: Never turn off your Fibre Connection Box unless specifically asked to do so. Your Fibre Connection Box
Troubleshooting Guide Is your Wi-Fi slower than expected? Check out our quick and easy guide to troubleshooting your Wi-Fi speeds! Important: Never turn off your Fibre Connection Box unless specifically asked
You should have received an email from us (it may have landed in your spam folder so make sure to mark Zzoomm as ‘not spam’! From there: Then, your first
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.
