Let us know on 0333 311 9933 and we’ll try to get you back up and running as soon as we can. We’ll run some tests on our side to validate the issue and send an engineer out if this is the case. Just be aware that, depending on how the damage was caused, we may need to charge you for the fix.
We’ll help you get settled-in by cancelling the existing service and setting up a new one at in the new address with no extra costs!
The engineer will arrive within the designated time slot. If something major has occurred, we will do our best to let you know in advance. It’s also important to note
A Static IP is a fixed, unchanging IP address assigned your Wi-Fi Hub, almost like your house number and postcode, but without giving a specific location. Static IPs deliver stability
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.