Let us know on 0333 311 9933 and we’ll try to get you back up and running as soon as we can. We’ll run some tests on our side to validate the issue and send an engineer out if this is the case. Just be aware that, depending on how the damage was caused, we may need to charge you for the fix.
Can I transfer to another person?
We can’t transfer account ownership, so you’d have to cancel your existing service and have a new service ordered by the person taking ownership, and early termination fees may apply.