😱 Uh-oh! Broken Fibre Connection?
Don’t panic! Give us a shout at 0333 311 9933, and we’ll get to work on getting you back online. We’ll run some checks on our side to see what’s going on and send an engineer if needed.
Just a heads-up: if the damage was caused by something external, we might need to charge you for the fix. But don’t worry – we’ll walk you through it!
Troubleshooting Guide No broadband? Lets take you through some quick and easy troubleshooting. Important: Never turn off your Fibre Connection Box unless specifically asked to do so. Your Fibre Connection Box
Troubleshooting Guide Is your Wi-Fi slower than expected? Check out our quick and easy guide to troubleshooting your Wi-Fi speeds! Important: Never turn off your Fibre Connection Box unless specifically asked
You should have received an email from us (it may have landed in your spam folder so make sure to mark Zzoomm as ‘not spam’! From there: Then, your first
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.
