Help Centre

Understanding broadband performance

Understanding your broadband performance can be tricky, especially if you’re running into issues. But a simple speed test will make it easier and help get to the bottom of any problems you’re having.

A speed test is a tool that measures your internet connection’s download and upload speeds, as well as other metrics such as ping, jitter, and packet loss. Here is a brief explanation of what each of these metrics means:

Download speed: This is the speed at which data is transferred from the internet to your device. It’s measured in megabits per second (Mbps). This metric is important for activities such as streaming videos, downloading files, and browsing the web.

Upload speed: This is the speed at which data is transferred from your device to the internet. It’s also measured in megabits per second (Mbps). This metric is important for activities such as uploading files, sending emails with attachments, and video conferencing.

Ping: Ping is the time it takes for a data packet to travel from your device to a server and back again. It’s measured in milliseconds (MS). This metric is important for online gaming and other real-time applications where low latency is important.

Jitter: Jitter is the variation in ping over time. It is measured in milliseconds (MS). Low jitter is important for real-time applications such as online gaming and video conferencing. With Zzoomm we typically deliver sub-3ms jitter, which is world-class.

Packet loss: Packet loss is the percentage of data packets that are lost during transmission. It’s measured as a percentage. High packet loss can indicate a problem with your internet connection.

When you run a speed test, you’ll typically see the download and upload speeds, as well as the ping, jitter, and packet loss metrics. These metrics can help you determine the quality of your internet connection and identify any issues that may be affecting your online experience.

Related articles

The Reboot: Your Wi-Fi Hub

If you’re experiencing problems, rebooting your Zzoomm Hub might fix it! What is a reboot? Rebooting your Zzoomm Hub should always be your first step to fix any issues with

Read More »

Chat to one of our experts