We’re committed to treating all our customers fairly and with respect. Our training covers customer service and providing support, including recognising those who identify as vulnerable.
We know that there’s lots of different factors and life events that can cause vulnerability, whether long-term or temporary.
To give our customers the best experience we listen to feedback and continually monitor our interactions. Our focus is always to make sure that our customers get the best possible service and support when they need it most.
Sometimes it isn’t always easy for us to realise if you’re experiencing difficulties, so please let the team know if you think they can help.