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For our Zzoomm Hub Quick Start installation guide, please click here: Quick Start guide
In order to get your very own Zzoomm Full Fibre broadband service, there are a few things to consider before the engineers arrive to install your new connection. Here at Zzoomm we’re all about speed, and so we thought it would be useful to provide you with a quick and handy step-by-step preparation guide before the big day!
This depends on how we have constructed our network for you.
There are 2 possible ways we deliver service;
Unfortunately, you cannot choose which method as this is a function of our network design and construction process.
Your two Zzoomm Hub and your Fibre Connection Box both need power.
Yes, as long as you are comfortable with its positioning. We will advise you on the best location, but ultimately the final positioning is up to you of course.
Standard installation is free. If we think the installation will take longer than 4 hours or is particularly complex, then we book a survey with you to discuss your options. Our survey visit is also free, and you will not pay anything to connect your service until we have agreed on how long it will take & any additional costs to install Zzoomm to your home.
We need to determine the best, safest, most efficient way to connect your home to the existing infrastructure in your street. This will mean a more sustainable connection for your Zzoomm Full Fibre broadband now and for the future.
We’ll agree on the external connection route, Zzoomm Hub locations and internal cabling route with you. We’ll inform you whether it’s going to take 2/4 or more hours and therefore whether it’s going to be a chargeable service. We’ll also discuss landlord permissions, if necessary, that are needed based on the route. If possible, we’ll book the installation date with you there and then during the survey. We’ll take photos so that we have a record for when we come to install, and you can also have a copy if this will support you getting landlord permissions.
We’d love to install our service in your garden office. However, this will be a chargeable installation and will need a survey first so call us and let us know if that’s where you want a Zzoomm Hub installed!
If you are a tenant, then you do require your landlord’s permission to have Zzoomm installed in your home. You will also need permission if we need to cross someone else’s property to access yours, for instance, sometimes you will need your neighbour’s permission if you have a shared driveway.
If you want the Hub moved, we can happily do this for you, but unfortunately, this visit will be chargeable.
One of the benefits of the Zzoomm set-up is that you can quite possibly plug your own router into the Zzoomm wall box and let your own router take the place of the Zzoomm hub. Obviously, we cannot guarantee every router in the market will work just fine, but many of our customers do just that Obviously, we cannot connect or set this up for you as it isn’t our equipment, and nor can we support or troubleshoot the service beyond our own equipment. If you asked us not to install our hubs at the original installation, we can install them at a later date, but unfortunately, this second visit will be chargeable.