We hate it just as much as you when our services go wrong! But before you call us, check out our Start Guide and our answers to your questions here to make sure it isn’t an easy fix.
Some Wi-Fi Hubs (like ours) can use two separate network frequencies to deliver better signals to different devices. A 2.4GHz connection travels farther at lower speeds and is better for
Use a mobile phone to visit https://zzoomm.statuspage.io/ and have a look. If you’re still having trouble, give our support team a call on 0333 311 9933.
Wayleaves are typically required for us but not our customers. If you can place an order, it’s unlikely that we require a wayleave but not impossible, so call our team
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.