We hate it just as much as you when our services go wrong! But before you call us, check out our Start Guide and our answers to your questions here to make sure it isn’t an easy fix.
Whether or not you have enough bandwidth depends on your specific needs and usage habits. Bandwidth is the amount of data that can be transmitted over an internet connection in
Yes, someone over 18 needs to be at the property during installation and sign off to approve the work.
The engineer will arrive within the designated time slot. If something major has occurred, we will do our best to let you know in advance. It’s also important to note
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.