Just like ‘What is a good download speed’, it’s not a one-size-fits-all answer.
If you post videos online, and have many devices connected in a household, or many people online at once, then upload speed matters.
For example, a 1Gig video takes more than 14 minutes on a 10Mbps upload speed (typical for non-fibre connections) AND prevent anyone else from upload anything for quarter of an hour!
Even our lowest 150Mbps services will upload the same file in about a minute while also leaving bandwidth to spare for other users.
How do I know if there is a network outage?
Use a mobile phone to visit https://zzoomm.statuspage.io/ and have a look. If you’re still having trouble, give our support team a call on 0333 311 9933.