Here on the Zzoomm blog, we’re sharing a new series of Meet the Zzoommer posts. Each week we’ll be speaking to another Zzoomm customer to learn more about them, why they made the switch and how our Full Fibre broadband has helped them do more and enjoy more over the last 12 months.
“I continued to work throughout the installation, which took about an hour and a half.”
The past year has been a momentous one for Zzoomm. Of course, it has also been an unusual and stressful year with Covid-19 and the ensuing lockdowns. Ordinarily, one year on, we’d be interested in how customers have enjoyed the Zzoomm service, but the extraordinary events of the past year have framed the need for fast and reliable broadband in a whole new way. We wanted to get to the heart of the story and talk to customers about what the past year has meant to them and how their Zzoomm connection helped them cope in this very different time.
In this customer interview, Claire Ritchie-Tomkins gives us the lowdown on her life pre-Zzoomm and her experience since becoming a Zzoomm customer in October 2020. This last year has made connecting online a part of our daily lives, but even more so for Claire and her husband, who both relied on their broadband to work from home.
See what Claire had to say about Zzoomm below
Your Life Your Way
Q. What does a broadband connection support you with?
“Working from home during this last year, making video calls but then also streaming movies and keeping in touch with friends and family around the world.”
Q. What was your broadband experience like before you switched to Zzoomm?
“We were struggling with bandwidth issues which meant we had to live with call drop outs, glitching, pauses, loading problems and just frustration accessing the internet. Also, I was paying for a landline that I never used; I only ever had irritating sales calls!”
“To be honest, working from home was a challenge. Both my husband and I were working from home at the same time. He’s a teacher so was giving online lessons, and I was in back-to-back video calls from pretty early till late, and it was becoming pretty challenging for us both to be online at the same time. We had to plan out our calls so that we wouldn’t interrupt each other’s connections. In fact, the thing that made me look into Zzoomm in more detail was the calls issue, I was irritated with having to go into work to take important calls from the office because the connection at home was just so unreliable. “
A Connection Directly to Your Home
Q. How did you find the installation?
“Great. My installers did a fantastic job, on time, polite, clean, it was very simple and straightforward. I continued to work throughout the installation which only took about an hour and a half.”
A Zzoomm Life
q. Now you’ve made the switch to Zzoomm what’s the impact on your day-to-day life?
“I’m happy to say since we’ve had it installed, we don’t have issues with video calling at the same time. And not having a landline has been a blessing; not paying for it has been even better.
We don’t have to think about who’s calling when, and how to juggle that! And I don’t have to go to the office specifically to do a meeting online because we finally have a broadband service to work online effectively from home. I feel comfortable, to be honest. I know that if we want to get connected, we can; there are no question marks over that anymore. We can both work at home at the same time, and the fact we have a router upstairs too means that we have Wi-Fi coverage across the whole house.”
q. Was Wi-Fi coverage upstairs an issue before you moved to Zzoomm?
“Yes, it was. We have two children who live away from home now but if they were at home, they would struggle to get a connection in their room which could cause issues.”
To Switch or Not To Switch
q. You’ve had Zzoomm for a few months now, what would you say to someone who’s thinking about switching?
“I’d have no hesitation in recommending they do it. My neighbour asked me last week if I’d recommend you guys and I said absolutely yes! From the very first contact that I had where I spoke to somebody about how the transition would work (the call was handled excellently), to when I made the order and even when I changed the date of the installation; everybody was really helpful and polite.”
Thanks for taking the time to talk to us Claire, we’re glad you’re Zzoomming.