Broadband Service Terms & Conditions

About us. We are Zzoomm Plc (“Zzoomm”), a company incorporated in England with Company registration number 11738914. Our registered office is at C/O Ince GD Corporate Services Limited, Aldgate Tower, 2 Leman Street, London E1 8QN. Our principal business address is Fountain House, John Smith Drive, Oxford OX4 2JY

About you. You are our Customer; your name and contact details are on the Order Confirmation. The address for delivery of the service is the address stated on the Order Confirmation. You are not a business and are not intending to use our service wholly or mainly for business purposes. You are over the age of 18 and will be responsible for paying the charges for our service.

The terms and conditions on which we supply our broadband service to you will differ according to the package you have taken:

You can find details of our 12 month contract Terms and Conditions here.

And details of our 24 month contract terms and conditions here.

please read them carefully. These terms tell you who we are, how we will provide our broadband service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Use of our broadband service is subject to our Acceptable Use policy described in section 4.1 and our Privacy Policy which you can read on the Zzoomm Website.


6 month free offer

The 6 month free offer is in place from 4th April 2022, and the following Terms and Conditions apply:

  1. This offer is only available to the following:
      1. New customers not previously contracted with Zzoomm
      2. Existing customers who are out of contract, i.e. exceeded their initial term period and on a rolling monthly basis
      3. Existing customers whose orders have been placed after 31st January 2022 and before January 31st 2023
  2. Offer expires on the 31st January 2023
  3. Term period. A fixed term period of 24 months applies
  4. Additional promotional offers. This offer cannot be used in conjunction with any other promotional offer or scheme, for example Zzoomm Together
  5. Upgrades and downgrades. The product you take for your 6 month free period will be the minimum tier product you are billed for in the following 6 month period.  For example, if you contract for an H450, you will not be able to down grade to H150 in the 6 months following your free period.  You are able to upgrade at any time.
  6. Up front fees. This offer contains a one-off activation fee that is taken in the first month of, or after, your installation

You can find details of our 24 month contract terms and conditions here.