How do I let Zzoomm know that I have special requirements?
We’re committed to treating all our customers fairly and with respect. Please inform our team by calling 0333 311 9933 or emailing help@zzoomm.com if you
We’re committed to treating all our customers fairly and with respect. Please inform our team by calling 0333 311 9933 or emailing help@zzoomm.com if you
We know things change, so we look at requests individually. Give us a call on 0333 311 9933, and we’ll chat through your options. We’re
Gift vouchers for new customers If you signed up for Zzoomm during a promotional offer that included a gift voucher, here’s what you need to
Yes, you can. Just give us a call on 0333 311 9911
Good news! We’ll cancel your existing service and set up a new one at your new address—at no extra cost. Just call us on 0333
If you’re moving home and your new address is outside of Zzoomm’s network, you’ll need to cancel your service. Early termination charges may apply. To
You can choose to upgrade your service and switch to a higher speed package at any time, or a lower speed at the end of
If you cancel within your Minimum Term, an Early Termination Charge will be applied to your final invoice after your service is switched off. The
You’re in the right place if you’re looking for all our legal stuff. Don’t worry, we don’t like how formal it all is either, but
We’re sorry to hear you’re considering leaving Zzoomm. Before you go, we’d love the chance to understand why and see if there’s something we can
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.