I have a problem with my order
Whether it’s an issue with your order or installation, simply give us a call on 0333 311 9933 and we’ll chat through the problem.
Whether it’s an issue with your order or installation, simply give us a call on 0333 311 9933 and we’ll chat through the problem.
Wayleaves are typically required for us but not our customers. If you can place an order, it’s unlikely that we require a wayleave but not
A wayleave is permission for Zzoomm to use someone’s land to install cables or pipes. It allows access without owning the land. This is also
Preparing for installation In order to get your very own Zzoomm Full Fibre broadband service, there are a few things to consider before the engineers
Other than the big Pink or Yellow van, our engineers will be wearing our uniform and will show you an ID card to prove they’re
The engineer will arrive within the designated time slot. If something major has occurred, we will do our best to let you know in advance.
Yes, someone over 18 needs to be at the property during installation and sign off to approve the work.
There isn’t one because our network is completely separate from other providers. So, you just need to make sure you time your cancellation to coincide
If you’re a tenant, then yes, you will. You will also need permission if we need to cross someone else’s property to access yours, for
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.