Zzoomm Note: We have since updated this statement in line with the latest UK Government announcements. The page linked below will be updated regularly going forward. You can find our latest on this evolving situation here:
Zzoomm’s latest Updates on Covid-19
17th March 2020: The latest updates in the fight against Covid-19 in the UK, and the wider world, have been fast and frightening at times. As a very active company in the community and your home, we have been monitoring the situation closely. We have actioned plans over the past weeks to make sure we’re fully prepared. With all our teams and customers, we will adhere to the latest UK Government health guidance.
Our main focus is on the following areas:
Our Build Teams
Our teams have the latest safety equipment and training and are overseen by team leaders with extensive health and safety backgrounds. These leaders are kept up to date with multiple daily briefings as the situation changes at speed. They are all equipped with the correct PPE (personal protection equipment including gloves, hand sanitisers) and all equipment is wiped down with disinfectants at the end of use or when shared between teams.
If you are a new order and have a planned installation in the next few weeks, you can change the date if you feel you do not wish individuals in your home.
Before installation, our team will ask you a couple of questions:
1. Has anyone in your home been diagnosed with COVID-19, has been asked to self-isolate?
2. Is anyone in your home suffering from flu-like symptoms?
If the answer’s yes, we’ll just make sure we assess the risk fully and agree on a suitable way forwards with you. We want our teams and you to stay healthy, so as standard our Installation teams are all equipped with the correct PPE (personal protection equipment including masks, gloves, hand sanitisers) when attending your home appointment. It’s nothing to worry about, just a sensible precaution for both you and us.
Our network will be available, no matter what. It’s super reliable, from the way it is designed with double backhaul connectivity to the internet behind the scenes, to the way our teams build the network and lay the fibreoptic cables with excess capacity available easily. The capacity is there and no matter what you do, with our fabulous Full Fibre, there’s no limits or caps and nothing stopping you from using it to the max.
Because we’re a new company, the technology we use to run Zzoomm means we can all work from anywhere. Our network is monitored remotely, so we know if there is a problem before you do. Our fabulous Customer care team will continue 24 hours a day, 7 days a week, by chat, email or phone – we’re looking forward to hearing from you.
Talk to us
As always, our customer service team Is on standby to help customers.
Please call 03333 11 99 33.
We are here to support you Henley-on-Thames and the wider community in the UK and beyond in these difficult times as we are all in this together.
We will continue Zzoomming together to provide the best service, best support and the best and fastest Full Fibre Broadband in the UK.