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Zzoomm Business Services Installation Guide

How we install: Getting Zzoomm Full Fibre for your business is a cinch!  Our installation team takes care of all the hard work.  There are a few things for you to think about, but we will talk you through everything.  We want to ensure you get the service in just the way you want it, so we install in two phases.

For our Zzoomm Hub Quick Start installation guide, please click here: Quick start guide 2020

On our first appointment, we survey the property and spend time discussing things with you to get everything planned out. We’ll agree with you the best locations to locate the fibre unit and the Zzoomm hub. We will show you where we would drill the holes in the external wall, and the best route outside to route the fibre cable into a small wall box on the exterior of the property. We will agree on the best way to do things with you.  Don’t forget you will need to get permission from the property owner if it isn’t you of course.

Based on what we find, we will then book the installation with you there and then.  We will give you an estimation of how long it will take.  Normally, we can complete installation within 4 hours, and the majority within 2. Sometimes, things are more difficult and take more time usually because of the distance we need to cover either outside or inside the property or the type of surface we need to bury the cable under.  For a quick guide to those longer installations, have a look in the table below:

Non – standard installation
Distance between the connection point and the location of the wall box exceeds 50 metres.AND/OR

Distance between the wall box and Zzoomm Hub location exceeds 20m.

AND/OR

Hot lay tarmac to reinstate; or where more than 10m concrete or tarmac area is required to be reinstated; or where over 10 metres of block paving or flagstone is required to be lifted and reinstated, or some other unusual surface that will need specialist skills to lift and reinstate;

As this may be more work than our standard free installation, we may have to ask you to contribute to the cost, but again if this is the case, we will let you know at the survey visit.

On the day of installation, once we have completed all the work inside and out, we will demonstrate it to you and then activate your service.  You are then free to go on and enjoy the fastest Full Fibre business broadband around!

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