How do I set up a Direct Debit?
You should have received an email from us (it may have landed in your spam folder so make sure to mark Zzoomm as ‘not spam’!
You should have received an email from us (it may have landed in your spam folder so make sure to mark Zzoomm as ‘not spam’!
You can change your Direct Debit details by visiting the Zzoomm Portal. You’ll need the email address and password that you used to first set
Each month you’ll receive your invoice, which will specify the start-date and end-date of the billing period, and the billing date. Your monthly invoice also
We automatically email your bill each month to the address linked to your account. Need another copy? No problem! Simply email help@zzoomm.com, and we’ll send
We’re transitioning away from BACS payments to a faster payment option that allows for instant account updates. Continued BACS payments can take up to 5 days
You can change your billing date once your first two payments have been completed. Just email us at help@zzoomm.com to request the change. It can
Easy! Just drop us an email at help@zzoomm.com or give us a call on 0333 311 9933, and we’ll get it sorted.
Your alternate contact can:✅ Discuss technical issues✅ Arrange engineer visits for faults✅ Ask general questions about your service But they can’t:❌ Make changes to your
We don’t transfer account ownership. Instead, you’d need to cancel your service, and the new account holder would need to sign up separately. Early termination
We’re committed to treating all our customers fairly and with respect. Please inform our team by calling 0333 311 9933 or emailing help@zzoomm.com if you
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.