Why can’t I get a new customer deal when renewing?
We know it can be frustrating when new customers get special offers. These deals are designed to introduce people to Zzoomm Full Fibre, helping them
We know it can be frustrating when new customers get special offers. These deals are designed to introduce people to Zzoomm Full Fibre, helping them
We automatically email your bill each month to the address linked to your account. Need another copy? No problem! Simply email help@zzoomm.com, and we’ll send
We’re committed to delivering great service, but if something’s not right, we want to fix it. To make a complaint, please include the following details: Email
We can change your billing date once your first two payments have been completed. Just email us at help@zzoomm.com to request the change. It can
You can change your Direct Debit details by visiting the Zzoomm Portal. You’ll need the email address and password that you used to first set
In certain situations, and when the location is a little out-of-the-norm, we’ll need to do a little extra research to make sure we get it
If you’re experiencing an issue with your Zzoomm order, we’re here to help! The quickest way to get support is to contact our Customer Care
Our WREX solutions help you maximise Wi-Fi range and strength, which is especially important if you have a big house or old house where one
A Static IP is a fixed, unchanging IP address assigned your Wi-Fi Hub, almost like your house number and postcode, but without giving a specific
There are two ways to switch your broadband to Zzoomm: Option 1: One Touch Switching (OTS) – The simplest way! We handle everything, and you
^Advertised speeds are achievable with a wired connection. Wi-Fi speeds may vary and not all user devices are capable of achieving maximum speeds over Wi-Fi. Offer pricing applicable during contract minimum term, then standard list price thereafter. Offers are available to new customers only.