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Zzoomm Contract Buyout – Terms and Conditions

Eligibility

  1. The Zzoomm Contract Buyout scheme reimburses the early termination fee your current broadband provider charges you for leaving your contract early, when you switch to Zzoomm.
  2. The scheme is available to new residential customers who order a Zzoomm 12-month or 24-month contract.
  3. Only one Contract Buyout payment is available per household.
  4. The scheme cannot be combined with the Zzoomm Refer a Friend scheme. It can be used alongside other promotions only where their terms say so.

 

How much we reimburse

  1. We will reimburse the early termination fee your current provider charges you, up to a maximum that depends on the Zzoomm package you choose:

Zzoomm package

Maximum reimbursement

Zzoomm 200 Mbps

£50

Zzoomm 500 Mbps

£100

Zzoomm 1000 Mbps

£150

Zzoomm 2300 Mbps

£200

 

  1. For example, if you choose Zzoomm 1000 Mbps and your early termination fee is £107, we will reimburse £107. If your early termination fee is £285, we will reimburse £150, the maximum for that package.

 

How to claim

  1. You must register for the scheme on the day of your order by generating a claim form on our Contract Buyout page at www.zzoomm.com/contract-buyout. Registrations made on any other day will not be accepted. You must place your Zzoomm order in the same visit, straight after generating your claim form, with browser cookies enabled. If you leave the page or visit another website before ordering, we may not be able to link your order to your claim.
  2. You must complete your claim within 90 days of registering, by uploading your final bill from your previous provider showing the early termination fee charged. Claims completed after 90 days will not be accepted.
  3. The final bill must be in the name of the Zzoomm account holder and for the address where your Zzoomm service is installed.

 

Payment

  1. Before we make any payment, your Zzoomm broadband service must be installed, you must have cancelled your contract with your previous broadband provider, you must have paid your first bill, and your 14-day cooling-off period must have ended.
  2. Once these conditions are met and your claim is complete, we will validate your claim and make payment within 90 days of your service being installed.
  3. Your claim and payment are handled by our partner Aklamio GmbH, registered at the District Court of Charlottenburg, Berlin (HRB 135742 B), with its address at Hauptstraße 27-29, Haus 9 (Neubau) Aufgang N, 10827 Berlin, Germany. We will share your email address with Aklamio to register your claim, and you will be asked to accept Aklamio’s General Terms and Conditions for users (https://static.aklamio.com/legal/terms.html?lang=en).

Aklamio is the data controller of any additional information you provide to it when you claim your cashback, including your payment details, and will use that information in accordance with its privacy policy. (https://www.aklamio.com/en/privacy-policy/) explains how Aklamio uses your information.

  1. Payment will be made into a UK bank account or a PayPal account.
  2. If you end your contract during your minimum contract period, we reserve the right to add the reimbursement amount to any early termination charges that apply.

 

General

  1. We may refuse or claim reimbursement if we reasonably believe the scheme has been used fraudulently or in breach of these terms.
  2. We reserve the right to change or withdraw the Zzoomm Contract Buyout scheme at any time.

 

Zzoomm Plc

Registered Office: C/O DMH Stallard LLP, Fetter Yard, Barnards Inn, 86 Fetter Lane, London, United Kingdom, EC4A 1EN

Company Number: 11738914