Package | Current standard monthly price* |
| Full Fibre 200 | £32 |
| Full Fibre 500 | £37 |
| Full Fibre 700 | £45 |
| Full Fibre 1000 | £48 |
| Full Fibre 2300 | £70 |
Add-on | Current standard monthly price* |
| Static IP | £5 |
| Mesh | £8/unit |
| Home Phone (VoIP) | £10 View Prices |
Business Package | Current standard monthly price* |
| Full Fibre Pro 150 | £55 ex VAT |
| Full Fibre Pro 500 | £65 ex VAT |
| Full Fibre Pro 900 | £75 ex VAT |
Business Add-on | Current standard monthly price* |
| VOIP | £10 ex VAT |
| Mesh | £8 ex VAT |
| | |
*if you have signed up to a different or promotional monthly subscription price, you will be moved to the published “Standard monthly price” at the end of your minimum term. We will let you know before this happens.
Maximum administration fees and general charges |
| Late Payment Fee | £10 per occasion |
| Router replacement | £100 |
| Broadband: Standard Installation Fee* | £250 |
| Broadband: Bespoke Installation Fee | Quoted as required |
| Engineer visit fee** | £100 |
| Missed installation fee*** | £100 |
| Unreturned router charge | £100 |
| Unreturned VoIp adapter charge | £100 |
*Usually included for free as part of your initial installation – check package details.
**Chargeable where you arrange for an engineer visit to fix a fault where there was no fault or the fault was not with our equipment.
***We reserve the right to charge for an unsuccessful installation because of; no one with relevant authority being at the property at the agreed appointment timeslot; the installation is no longer required and has not been cancelled; or where an appointment is rearranged with less than 24 hours’ notice and has already been allocated to an enginee