Zzoomm Full Fibre Network Build Site FAQs

Why are you going to be digging in my street?

This is really exciting! Zzoomm is building a brand new Full Fibre Network which will give you access to the fastest broadband speeds available in the UK.

 

Will all of this be disruptive?

We aim to keep disruption to a minimum, and we understand the works to provide you and your neighbours with the next generation of full-fibre internet can be messy and inconvenient, but we aim to finish as quickly as is possible. It is our goal to clean up as we go but sometimes we have to leave materials in place while we continue works. We use barriers for your protection and to ensure we keep you safe. We do occasionally have to block driveways with barriers whilst we dig. We have to keep these in place whilst works continue, but our teams are on hand to ensure you have access to your property. Should you have any concerns, please do raise these with the crew – they will be only too happy to help.

 

How long will it take?

We will go by as quick as we can. Generally, we will only be working directly outside a property for a couple of days before we move along the road.

 

Will you put everything back as it was and clean up when you’re done?

As part of our network build, we usually follow with our reinstatement work 2-3 weeks after the main digging/construction work has been completed. We leave this gap as sometimes we have to go back and re-work some areas and this is much quicker and less disruptive if we have not completed our full reinstatement in advance. In this case, we will temporarily reinstate until we are ready to complete our full and final reinstatement.

 

Why is there one of your cabinets outside of my property?

We understand not everyone appreciates having a cabinet outside their home but they are important and without them, we wouldn’t be able to bring your neighbourhood the next generation of full-fibre internet. We meet all council standards when installing cabinets which include the size of the cabinet and ensuring the maximum amount of pathway is left available. We spend a long time deciding where to place the cabinets to ensure we place as few as possible to reduce the impact. We always place our cabinets on the public highway and so, therefore, have to comply with local authority requirements.

 

Does this mean I can get Full Fibre now?

Don’t worry we will let you know as soon as your property is ready to be connected. We are progressing as fast as possible, and once we are in a position to install the service for you, our team will send you a leaflet or letter to let you know. In the meantime, you can register for progress updates at www.zzoomm.com simply scroll down to the bottom, click on the register button, pop in some details and you’re done.

I seem to have lost a Utility – Water/Gas/Electric / Telecommunications

We take great care to avoid this, but it does sometimes happen. It is likely we have already raised an escalation to your service provider, but unfortunately, we cannot progress the fault on your behalf as you are their customer, not us. Equally, we are not allowed to attempt to fix the fault ourselves as the infrastructure belongs to them and is maintained by them. Please ensure you have contacted your supplier to ensure they are working to fix this for you.

How do I let you know how your team is doing?

We are really keen to hear from you if you think things are going well or not, and so if you wish to praise us or raise a concern, please contact us on buildhereford@zzoomm.com or call us on 01432 804 660. For feedback on our Thirsk teams, please contact us at build.thirsk@zzoomm.com  or call 01845 444800. If you are located in Sandhurst or Crowthorne please contact us via buildsandhurst@zzoomm.com or call 01344 959100 and for Cannock and Crewe you can get in touch by email at buildsandhurst@zzoomm.com or call 01543 756821.

 

 

My property has been damaged by your work

If you believed damage has been caused to your property or vehicle, please contact us at buildhereford@zzoomm.com or call us on 01432 804 660. For Thirsk, please contact us at build.thirsk@zzoomm.com  or call 01845 444800. If you are located in Sandhurst or Crowthorne please contact us via buildsandhurst@zzoomm.com or call 01344 959100 and for Cannock and Crewe you can get in touch by email at buildsandhurst@zzoomm.com or call 01543 756821. For us to investigate the matter fully and quickly, it would be helpful if you could provide the following details: the address where the damage occurred, when it occurred and the nature of the damage. It would be helpful to the investigation if you could provide pictures too.

I’ve been injured because of your work

We take these matters really seriously. If you believe you have been injured by our activities, please contact us straight away at buildhereford@zzoomm.com or call us on 01432 804 660. Or if you are in Thirsk, please contact us at build.thirsk@zzoomm.com  or call 01845 444800.

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