“It was an absolute miracle”- When a Worcestershire community hall was let down by other broadband companies, we Zzoommed to the rescue

When Dan’s review hit our inboxes, things got exciting. High-fives were high-fived. Superhero poses were practiced. Someone might even have used their coat as a cape.

This might just be the best review a broadband company has ever received.

Dan Jones is a volunteer at the Worcester Christadelphian Community Hall. After a month of hair-tearingly bad broadband issues, he called on Zzoomm to save the day. Check out what he had to say about us…

“Incredible service – Zzoomm saved our community hall. Their fast, effective problem solving has been a huge relief”

 Obviously, it’s not news to us that we care about our customers. It’s why we have real people answering your calls, not robots. Still, it gives us the warm fuzzies to get this feedback from Dan.

Here’s the whole story of what happened (including some side-eye to our competitors).

The real heroes in this story: who are the Worcester Christadelphian community?

You’ve probably got a community hall down the road from where you live. They don’t usually look exciting. But they are.

People find community. They connect with each other. They look out for their neighbours and make a difference. That’s exactly what happens at the Worcester Christadelphian Community Hall.

Each week, incredible volunteers and dedicated staff host vitally important groups. There are regular community events and private functions. Charities, including two hospices and a frontline homelessness charity, raise money through coffee mornings. The hall is also a collection point for Worcester Foodbank donations.

Community learning sessions happen there too, including British Sign Language classes, and there are regular talks from local experts.

It’s even the rehearsal space for the local symphony orchestra. Very grand!

So many people rely on the Worcester Christadelphian Hall. Even a small disruption to their broadband has a huge impact across the community. But a whole month of no internet connection? They were really stuck.

Out of order – how was this community hub cut off and disconnected for over a month?

Dan explained to us how they were so let down. “In mid-April, Sky cut our old copper line ahead of a fibre upgrade. But, the upgrade never happened.”

Weeks passed. The Worcester Christadelphian Hall volunteers dealt with failure after failure.

“It was total frustration”, Dan said. “There were multiple cancelled orders, two failed Openreach engineer visits (one where they simply didn’t turn up), endless phone calls, and escalation all the way to the BT CEO’s office.”

Volunteer time was zapped trying to find a solution. Groups couldn’t work as normal. The big broadband companies weren’t listening and no-one was helping.

“It was incredibly stressful for us.”

“Zzoomm genuinely care about every customer. We cannot

recommend them highly enough.” – Dan Jones, Community Volunteer at the Worcester Christadelphian Community Hall

Dan called Zzoomm. Within a week, the community were back online.

Dan gave up on the big broadband companies. But he didn’t give up on finding a solution.

“We reached out directly to Zzoomm having seen their staff and vans in the city. Even though our property didn’t show as ‘serviceable’ on their online checker, the Zzoomm team went above and beyond. They found a nearby pole that could serve us. The hall was connected in under a week – an absolute miracle after everything we’d been through.”

“The installer even came on site, installed the router and set everything up for us. Something we never experienced with the big providers.”

Better connection. Better prices. Better broadband.

The Worcester Christadelphia Hall were back online! This time, with a speedier, more reliable full fibre connection.

Once the Zzoomm team solved the “unserviceable” issue, our engineers installed a 500Mbps full fibre connection, including full on-site setup and support. Installation and aftercare are included in all of our broadband plans. Now, Dan and the team can host community movie nights, let yoga teachers livestream their lessons, and get the payment terminals up and running at the next charity coffee morning.

“The difference is night and day”, said Dan. “We now have brilliant broadband, with full synchronous fibre service. We get 500Mbps download speed and 500Mbps upload speed. And it’s cheaper per month than the other quotes we got.”

“We cannot recommend Zzoomm highly enough. If you’re in the Worcester area and want proper full fibre with excellent support, look no further.”

Going “above and beyond” for Zzoomm customers, businesses, and communities.

We’re still buzzing after hearing how happy Dan and the team are with Zzoomm.

Especially when he said “Zzoomm has shown what real customer service looks like. They genuinely care about every customer, including small community organisations like ours. It’s been a huge relief for everyone who uses the hall.”

Helping our customers is the best part of our job. And that means everyone. The huge national companies who rely on our business broadband are just as important to us as the individuals using a personal plan at home.

We can’t wait to get you connected too.